Full service billing picks up where your software leaves off in terms of receiving membership payments in-house. For example, when a member moves without changing their address in your software, the automated payment will likely fail. Similarly, when a credit card in your system expires, the automated payment fails. Full service billing provides each gym with a team of professionals to identify failed automated payments and recover lost revenue.
Full service billing professionals proactively reach out to your members to replace soon-to-be expiring credit cards in your system. This service helps your business stay ahead of any potential problems, which keeps your members happy and in good standing with your gym. If by chance a payment fails, the team calls your member to resolve the current payment and resume automated billing for future payments.
Full service billing improves member retention because it removes the need for you to have awkward conversations about payments and membership fees. The professional team works on your behalf to manage these issues, which means interactions between you and your members are always positive and focused on improving their health and fitness. Full service billing professionals quickly bring accounts current, so you’ll keep your members happy and in the gym.
Improved Customer Service and Relationships
In addition to retaining members, full service billing also helps improve relationships with your members by providing exceptional customer service for routine member issues. As you know, your members don’t want to feel like they’re just a number, and they don’t want to wait around for answers. They want their questions and concerns addressed promptly and will skill and friendliness. Full service billing meets this need. Your full service billing team handles common customer service issues like membership questions, log-in problems and contract concerns.
Customer service tasks such as putting a membership on vacation hold or combining two of your member accounts due to marriage are handled skillfully and according to your gym’s specific rules and procedures. The professional team members act as another member of your team, but with the sole focus of billing assurance and customer service. With full service billing, you’ll be able to give better customer service and allow your employees to spend their time working with your members to reach their fitness goals.
Are you ready to learn more about Full Service Billing? Contact us today!