Next week, October 5 – 9, 2015, heralds in National Customer Service Week in the United States; however, internationally there are many countries that celebrate Customer Service Week. Let’s take a peek at a few…
UK Customer Service Week
The Institute of Customer Service in the UK published their ideas and themes for National Customer Service Week (NCSW) for 2015:
- Monday – Know Your Customer
- Tuesday – Customer Complaints MOT
- Wednesday – Return on Investment
- Thursday – Employee Engagement and Culture
- Friday – Recognition
Jamaica’s theme this year is “Service Excellence: Engaging Our Workforce, Building Jamaica.” The week was endorsed by Governor General Professor Kenneth Hall with “…all citizens of Jamaica should join the Jamaica Customer Service Association (JaCSA) in recognition of and thanksgiving for customers and service providers of this country, the services provided and the invaluable contribution which service providers make to the quality of life of our nation.”
Jamaican businesses are encouraged to:
- Boost morale, motivation and teamwork
- Reward front line and other representatives
- Raise awareness of the importance of customer service…
- Thank other departments and teams for their support
- Remind customers of your commitment to customer satisfaction
- Spread love and care within…organization, home, community and throughout Jamaica
Allafrica.com ran a cover story from The New Times bringing the reality of service workers and their lives to the forefront. They highlighted the poignant story of a young lady who found herself working in the service industry to support herself and her child. Olivia “…is daily challenged to go beyond her boundaries, especially when some of her customers treat her badly.”
The New Times author states that Customer Service Week is “…the time to thank the many brave people working in the service industry.” Challenges include strong emotions, rudeness, indecent proposals, arrogance and disrespect from customers, but service staff must rise to the occasion striving to keep “the customer is always right” a priority.
In an effort to go beyond for service staff in Rwanda, The ServiceMag “…has asked over 200 institutions in Rwanda to name two of their best service employees, who will enter an interesting competition,” they are organizing. The magazine will call each of the selected employees on radio or visit them with television crews and show appreciation by thanking them (very) publicly.
Customer Service Week Back In The U.S.
Back in the U.S. the Customer Service Week theme is “Everyday Heroes.” According to csweek.com, “The theme recognizes that everyday, frontline customer service professionals are heroes in their customer’s eyes.”
The five core goals of the week are similar to Jamaica’s:
- Boost morale, motivation and teamwork.
- Reward frontline reps for the important work they do all year long.
- Raise companywide awareness of the importance of customer service.
- Thank other departments for their support.
- Remind customers of your commitment to customer satisfaction.
During this time and throughout the year it is always good to realize that we have a human voice, real person on the other end of the phone, behind the cash register or serving at our table and remember to thank them for their assistance and service.